Transformational Change

"Over the past twenty years, apart from medical revolution and the micro processor, the most significant thing to happen to the world has been the ability to take mass out of production. The inventory-to-sales ratio of the whole industrial world has dropped like a stone during the last two decades." (Fred Smith, CEO Federal Express)

Welcome aboard! What will be the context of the next decade? If Mass is being removed from Production, is Mass Production thinking obsolete? Will Mass Production leadership principles work in the information environment?

The road to the future is not a linear extension of the past and the Leadership Challenge is enormous. The CONTEXT of Mass Production thinking contains assumptions that are no longer valid. The Competitive Advantage of the Mass Production model is unsustainable. Core Competencies have been matched. Companies must build competitive advantages based upon sustainable relationships, not product features or low prices.

The Era of Mass Customization has arrived. Fueled by technological obsolescence, the new business environment contains unprecedented opportunities. Never before in our modern industrial environment have leaders been challenged to think about CHANGE as they are today.

The Leadership Challenge

Leadership within the Mass Production model has been well defined in terms of attributes, habits, intelligence, and heroic determination. In the new context, Leadership is a Process, not a person. Leadership is about creating Trust around intention and translating that intention into reality.

The transformed organization is the Collective Intelligence of its people. It's a network of teams. People own the responsibility for their own performance because it is vital to the success of the WHOLE business.

The Business of the BUSINESS is still chaotic, but the feeling of control is present. Control comes from the aligning force of "purpose." People know their role in the customer service process and are committed to fulfill that role.

A new form of Leader must emerge. The focus shifts from personal attributes to creating a Structural Framework for change. It is insufficient to be charismatic if Vision and Purpose are missing.

What You Will Experience:

The Transformational Leadership workshop is an experience from which you must extract meaning that is relevant to your own work environment.

You will be free to explore the possibility of Transforming your Leadership style and the work environment that limits your creative ability.

The Transformational Change Process Thinking - Day 1

Transformational thinking helps you see patterns of behavior and organizational cultures in terms of structure. With this view, the complexity of any change initiative is greatly simplified.

You Will Learn To:

•  Appreciate how Context determines Content
•  Create structural thinking skills
•  See simplicity beyond complexity
•  Define sustainable Competitive Advantage

The Organizational Transformation Simulation™ - Day 2

The Organizational Transformation Simulation™ is simple, it's fun, it's designed to help you experience Transformational Change. During the 8 hour simulation, you will be challenged to "let go" of "Mass Production thinking" and experience new possibilities.

Pilots fly planes in simulators before they attempt their first real flight. Come fly the organization of the future. Feel the exhilaration of innovation, empowered employees, self-directed teamwork and economic leverage. Experience the agony of the "pulp" stage and realize the absolute necessity of "letting go" of Mass Production models in order to succeed.

You will learn to:

•  Create "wholeness" which leads to discipline and commitment
•  See possibilities where realism would say it can't be done
•  Dispel the illusion that the existing organization needs to be "better organized"
•  Create an environment where people accept responsibility for organizational success
•  Recognize that "fixing is the wrong work"
•  Create relationships built on "purpose"
•  Inspire people to create, innovate, and be proactive with customers

Creating a Structural Framework for Change - Day 3

The Founding Fathers did not unite the States. They created the Structural Framework on which the States could unite! Transformational Leaders create the structure that causes the Business of the BUSINESS to be transformed.

You will learn to:

•  Create a unifying Vision
•  Answer the question "Why change?"
•  Enroll the organization in creating the future
•  Reinforce Collective Intelligence applied
•  Change the Forces being applied
•  Coach effectively
•  Measure what matters

The Transformation of Self Awareness - Day 4

Transformational Leaders must own a sense of self awareness that is beyond the vulnerable state of victim of organizational change. Intelligence alone cannot calculate or predict the outcome of any change initiative. The emotional experience is to exist, the psychological experience must be Transformed.

You will learn to:

•  Create "muscle memory"
•  Listen effectively
•  Have empathy
•  Remain calm when confronted with conflict
•  Build Trust and Respect
•  Create consequences for behavior
•  Embrace the "world of abundance"

Creating Collective Intelligence - Day 5

Seen from the customer's perspective, the teller is the bank, the flight attendant is the airline, and the waiter is the restaurant. The whole must be in every part. The Collective Intelligence is the sustainable Competitive Advantage of the company and creating it is a leadership skill that must be developed.

You will learn to:

•  Define organizational success in terms of process wholeness
•  Create Alignment on Purpose
•  Institutionalize Practice
•  Allow people to "experiment" with new behavior